Having trouble viewing your report or sharing it with someone? Most issues come down to internet connectivity, browser settings, or expired sessions. The good news is your scan data is safely stored on our servers—if you're having viewing problems, your data isn't lost. This page will help you get back to your report.

Report viewing issues

If you're having trouble viewing your diagnostic report online, this guide covers the most common problems and how to resolve them.

Report won't load

Reports are stored online and require an active internet connection to view—try loading another website to confirm you're online. If your connection is fine, try a different browser (Chrome, Firefox, Safari, or Edge work best). You can also try an incognito/private browsing window to rule out browser extension issues, or clear your cache and cookies for quickfix.ai.

Report expired or not found

"Report not found" or "Session expired" usually means the 30-day storage period has passed. Reports are automatically deleted for privacy. Run a new scan to generate a fresh report.

Share code not working? Check that you have all 6 characters. Watch for common typos: 0 (zero) vs O (letter), 1 (one) vs I (letter). Try typing the code manually instead of pasting.

Missing or blank sections

If some sections of your report appear empty, it may be by design rather than an error:

No battery section: Desktop computers don't have batteries
No network/software data: Only included in Advanced scans—run an Advanced scan for the complete picture

PDF export issues

If the PDF doesn't appear after clicking Export, check your popup blocker settings—the PDF may open in a new tab that was blocked. Also check your Downloads folder, as it may have downloaded without a prompt. Chrome has the best compatibility with PDF generation. Make sure all sections of your report have fully loaded before exporting.

AI assistant not responding

The AI assistant requires an active internet connection to work. If the "Get Support" button or chat doesn't respond, verify you're online. There's a rate limit of 30 messages per minute, so if you've been sending messages quickly, wait a moment before trying again.

If you're still having trouble after trying these solutions, try accessing the report from a different device or browser. You can also contact support with your share code (if you're comfortable sharing it) and a description of the error you're seeing.

Report problems