Network quality test

Ever wonder why your video calls stutter even though your internet "should" be fast enough? Raw speed is only part of the story. The network quality test measures what really matters for a smooth online experience—not just how fast your connection is, but how consistent and responsive it is. You'll see exactly what you're getting from your internet service and whether it's good enough for the things you do.

About the network quality test

The network quality test is included in Advanced scans and measures your actual internet connection performance—not just what your ISP promises, but what you're actually getting right now. This is valuable because many connection problems aren't about raw speed but about consistency and responsiveness.

What we measure

Responsiveness is measured in round-trips per minute (RPM) and indicates how well your connection handles multiple simultaneous requests. Good connections show 500+ RPM. Packet loss measures what percentage of data never arrives—this should be 0% or very close.

Understanding your results

Different activities have different requirements:

Improving your connection

If your results aren't meeting your needs, there are several things you can try:

• Use ethernet instead of WiFi when possible—wired connections are faster and more stable
• Move closer to your router or reposition it for better coverage
• Switch to 5GHz WiFi if available—it's faster and less congested than 2.4GHz
• Reduce interference by moving your router away from microwaves and cordless phones
• Update router firmware through your manufacturer's website or app
• Contact your ISP if speeds are consistently much lower than what you're paying for