Name: Quickfix AI
Author: Quickfix AI

Question 1

Is Quickfix AI free to use?

Accepted Answer

Yes! Quickfix AI is completely free for personal use. You can download the app, run unlimited scans, and view detailed reports at no cost.

Question 2

How long does a scan take?

Accepted Answer

Scan duration depends on the type you choose:

Quick scan: About 30 seconds
  Advanced scan: 1-2 minutes

The Advanced scan takes longer because it includes a network quality test and collects more detailed information about running processes and installed applications.

Question 3

How often should I scan my computer?

Accepted Answer

There's no strict rule, but here are some guidelines:

Routine health check: Once a week or month
  Before buying/selling a used computer: Run an Advanced scan
  When experiencing issues: Scan to identify problems
  After making changes: Verify issues are resolved

Quickfix AI doesn't modify your system, so there's no harm in running scans frequently.

Question 4

What data does Quickfix AI collect?

Accepted Answer

Quickfix AI collects hardware and software information about your computer to generate your diagnostic report. This includes:

Hardware specifications (CPU, RAM, storage, etc.)
  Operating system information
  Running processes and installed applications
  Network configuration (but not your traffic or browsing history)

We do not collect personal files, passwords, browsing history, or any sensitive personal information. For complete details, see our Privacy Policy.

Question 5

Is my data encrypted in transit?

Accepted Answer

Yes. All data transmitted between Quickfix AI and our servers is encrypted using HTTPS (TLS 1.3). Additionally, each request is cryptographically signed to prevent tampering.
Your diagnostic data goes directly to our servers—no third parties are involved in the transmission.

Question 6

Why does macOS show a security warning when opening Quickfix AI?

Accepted Answer

macOS has strict security measures for apps downloaded from the internet. Since Quickfix AI is downloaded from our website (not the Mac App Store), you may see a warning.
To open Quickfix AI:

Go to System Settings → Privacy & Security
  Scroll down to find the message about Quickfix AI
  Click "Open Anyway"

Quickfix AI is signed with a valid Apple Developer certificate and notarized by Apple, ensuring it's safe to use.

Question 7

How long are scan reports stored?

Accepted Answer

Scan reports are stored for 30 days. After that, they're automatically deleted. If you need to keep a record, you can export your report to PDF from the online viewer.

Question 8

Can Quickfix AI fix the issues it finds?

Accepted Answer

Quickfix AI is a diagnostic tool—it identifies issues and explains how to fix them, but it doesn't make changes to your system automatically.
This is by design for several reasons:

You stay in control of what changes are made
  You learn what's happening and why
  It's safer than automated "fix-it" tools

For each issue found, we provide clear instructions on how to resolve it, or you can use the AI assistant for personalized guidance.

Question 9

Can Quickfix AI damage my computer?

Accepted Answer

No. Quickfix AI is a read-only diagnostic tool. It:

Does not modify any files
  Does not change system settings
  Does not install anything additional
  Does not delete anything

All it does is read system information using the same APIs that Apple and Microsoft provide for diagnostic purposes.

Question 10

How accurate are the diagnostic results?

Accepted Answer

Quickfix AI uses native system APIs to gather diagnostic information—the same data sources that Apple and Microsoft's own tools use.

macOS: Uses system_profiler, ioreg, and other built-in Apple tools
  Windows: Uses WMI (Windows Management Instrumentation) and system APIs

This means the hardware specifications, health metrics, and system information are as accurate as what the operating system itself reports. We don't estimate or guess—we read directly from your system.

Question 11

What if results seem wrong?

Accepted Answer

Quickfix AI reports what your operating system reports. If something seems incorrect:

Verify with system tools: Check Activity Monitor (Mac) or Task Manager (Windows)
  Run a fresh scan: Conditions change over time
  Check for updates: Ensure you have the latest version of Quickfix AI

If you believe there's a bug, please contact us with your share code (if comfortable sharing) and what seems incorrect.

Question 12

Why does Advanced scan take longer?

Accepted Answer

Advanced scans include several additional checks that take time:

Network quality test: Measures download/upload speeds, latency, and jitter (15-30 seconds)
  Process enumeration: Lists all running applications
  Application inventory: Catalogs installed software
  Peripheral detection: Checks USB, Bluetooth, audio, and printer devices

If you don't need this extra data, Quick scan provides essential health information in about 30 seconds.

Question 13

Can I run Quickfix AI on multiple computers?

Accepted Answer

Yes! You can install and run Quickfix AI on as many computers as you like. There are no limits or licensing restrictions for personal use.

Each computer generates its own separate report
  Each report has a unique share code
  Reports are not linked or combined in any way

This makes it easy to diagnose issues across all your devices or help family and friends with their computers.

Question 14

Why does my antivirus flag Quickfix AI?

Accepted Answer

Some antivirus programs may flag Quickfix AI as suspicious because it collects system information—which is exactly what the app is designed to do. This is a false positive.
You can verify Quickfix AI is safe:

Code signed: The app is signed by an identified developer (macOS) and EV code signed (Windows)
  Notarized: Apple has scanned and approved the macOS version
  Open source: Our diagnostic methods are documented and transparent

To use Quickfix AI, you may need to add it to your antivirus whitelist or allow list. Check your antivirus documentation for instructions on how to exclude a trusted application.

Question 15

What is a share code and how does it work?

Accepted Answer

A share code is a unique 6-character identifier generated for each scan report. It lets you:

Access your report from any device by visiting quickfix.ai/report/[code]
  Share your diagnostic results with tech support or friends
  Use the AI assistant to get help understanding your report

Share codes are randomly generated and contain no identifying information. Anyone with the code can view the report, so only share it with people you trust. Reports and their share codes expire after 30 days.

Question 16

What browsers are supported for viewing reports?

Accepted Answer

The Quickfix AI report viewer works in all modern browsers:

Recommended: Chrome, Firefox, Safari, Edge (latest versions)
  Mobile: Safari on iOS, Chrome on Android
  Not supported: Internet Explorer

For the best experience, use an up-to-date browser. The report viewer uses modern web technologies for interactive charts and the AI assistant feature.

Question 17

How do I uninstall Quickfix AI?

Accepted Answer

Uninstalling Quickfix AI is straightforward:
macOS

Open Finder and go to your Applications folder
  Find Quickfix AI and drag it to the Trash
  Empty the Trash to complete the uninstall

Windows

Open Settings → Apps → Installed apps
  Find Quickfix AI in the list
  Click the three dots (⋯) and select "Uninstall"
  Follow the prompts to complete removal

Quickfix AI doesn't leave behind any hidden files or registry entries. Once uninstalled, it's completely removed from your system.

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